Shipping & delivery
We keep shipping simple and honest. We deliver to addresses in the Netherlands. Your order is dispatched by our international fulfilment partner: depending on where the item is stocked it ships from a warehouse in Europe or Asia, and most orders arrive within 8–15 days. Shipping is always free and every parcel is tracked.
Import VAT and customs charges. Part of our range ships from a warehouse outside the EU. When your parcel does, the carrier or customs may charge import VAT and customs clearance costs on delivery. Those charges are not included in the price you pay us and are not something we can collect or refund on your behalf. Parcels shipped from within the EU never attract them.
Costs & delivery times
- Shipping is free to every address in the Netherlands.
- Most orders arrive within 8–15 days of ordering.
- The typical delivery window (8–15 days) is shown on every product page and at checkout before you pay.
- Every parcel is tracked. Ask us for the track & trace at any time by replying to your order confirmation with your order number, and we send it back to you.
Where we ship
Deskt currently delivers to the Netherlands only, which is why the Netherlands is the only country offered at checkout. We would like to serve the rest of the EU and will do so once our VAT registration for cross-border sales (OSS) is in place. Curious when? Ask via the form on our contact page.
Order processing
Orders placed on business days are passed to our fulfilment partner within one working day; the parcel is usually handed to the carrier within 1–3 business days. Orders placed over the weekend or on public holidays are processed the next business day.
Returns
Changed your mind? You have 14 days to withdraw, and the return postage is paid by you. Tell us first — because returns are handled by our fulfilment partner, the right return address depends on the warehouse your item shipped from, so we email you the correct address once you let us know. The full procedure and the model withdrawal form are on the Returns & warranty page.
Tracking your order
Every parcel we send is tracked. We do not push tracking updates automatically: email us with your order number (format DK-XXXXXX) and we look up the track & trace with our fulfilment partner and send it to you, usually the same business day.