Returns & warranty
14-day right of withdrawal
Under EU consumer law you have the right to cancel your order within 14 days of receiving it, without giving a reason. To make use of this right, let us know within that period and return the item. You can do that by email to hallo@botlease.nl, via the form on our contact page, or with our model withdrawal form.
- You may unpack the item and try it out as you would in a shop, to establish its nature, characteristics and functioning. If you handle it beyond that and its value drops as a result, we may deduct that loss in value from your refund. Please return it in the original packaging where that is reasonably possible.
- You have 14 days from notifying us to send the item back.
- We refund the full order amount — including the standard delivery cost — within 14 days of receiving the return, using the same payment method you used to pay.
Who pays the return shipping?
You do. If you withdraw from your purchase, you bear the direct cost of sending the goods back to us. We tell you this before you order, as EU law requires; had we not, the cost would have been ours. We do not offer a prepaid return label.
The one exception: if an item arrives damaged, faulty or is simply not what you ordered, the return is free. We cover the return shipping and put it right at no cost to you.
Where do I send my return?
Our orders are shipped and returned through our fulfilment partner, so the return address depends on the warehouse your item came from; there is no single address that fits every parcel. That is why the address is not printed here: always contact us first at hallo@botlease.nl with your order number, and we send you the correct return address in reply. Parcels sent back without one may not reach us.
Our own postal address, for the withdrawal notice itself and for any other correspondence, is: Botlease, Vrouwengelukhof 58, 1061 BS Amsterdam, the Netherlands.
How to start a return
- Email hallo@botlease.nl or use the contact form with your order number (
DK-XXXXXX). You can use the model withdrawal form, but any clear statement works. - We'll send you return instructions and the return address for your parcel.
- Ship the item back at your own cost; once it arrives and is checked, we process your refund.
2-year warranty
Every product Deskt sells is covered by a 2-year warranty against manufacturing defects, on top of your statutory rights. If something fails through normal use within that period, contact us and we'll arrange a repair, replacement or refund.
The warranty does not cover normal wear and tear, accidental damage or misuse. Your rights under EU consumer law are unaffected.
Damaged or wrong item?
If your order arrives damaged or you received the wrong product, email us within a few days of delivery with a photo and your order number. We'll put it right at no cost to you.